" " Medical Record and Premium Urgent Care Reviews Services
top of page

Medical Care Review Services

Support for Patients, Families & Attorneys

EvaluCare Medical Care Review Services
Medical error disclosure conversation

Helping you find answers

We evaluate the quality of medical care delivered compared to established standards of care to inform the strength of a medical malpractice claim, saving time and money. The EvaluCare Team of medical professionals have vast knowledge of hospital policy, regulatory standards and patient safety practice and can identify deviations in care. We support patients and families to make a settlement demand with a healthcare provider.. We also partner with attorneys to get you the best possible settlement. Our faculty are certified quality experts, leading practice professionals, chief medical officers and former hospital attorneys. We know the strategies deployed by hospitals, health systems and provider groups to mitigate risk to avoid just compensation to patients.  

 

Although every review varies in complexity, the one constant is that we will work with you as your expert team to arm you with knowledge. We not only provide review services but we strive to educate you every step of the way. 

Medical Care Review Services

Our first priority is to help you get answers by reviewing your medical care. We guide you through the process from the very beginning of requesting your records to the conclusion of our review or your claim. Our in-depth knowledge of healthcare standards and practices will uncover facts that health system administrators and healthcare lawyers don't want released.

 

Let's discuss your care and your goals. If our services aren't right for you, we will know. If you believe they are, then we will discuss and identify the level of service and review best for your unique situation. 

​

Medical Care Review Services are five tiers of services to ensure we find the right level of service that best meets your needs. We can also customize services based on needs. 

​

Quality Care Review

The EvaluCare team will review the quality of care delivered. This review is done by certified professionals in patient safety, certified professionals in healthcare quality, certified utilization review professional and practicing physicians based on unique needs. It is the most cost effective option can generally identify if there are concerns about your care to warrant a full clinical review. It helps inform the potential for a claim, and can identify next steps

Quality & Medical Care Review
Quality, Medical Mobility & Mortality Care Review
Quality, Medical Mobility, Mortality, Malpractice Review

We will review the quality of care delivered. This review is done by certified professionals in patient safety, certified professionals in healthcare quality, certified utilization review professional. It is the most cost effective option can generally identify if there are concerns about your care to warrant a full clinical review. It helps inform the potential for a claim, can identify next steps

​

​

This is a comprehensive quality and clinical review that analyzes every aspect of care to determine if standards of care were met and if practice guidelines were followed. This review can establish apparent negligence. It requires a full set of medical records potentially from multiple providers. 

 

This is a full service review for patients that have been seriously injured or died as a result of suspected medical malpractice. In the full review, we will help inform if deviations in standard of care contributed to or cause the injury or death.

 

This level of review is optimal if you are exploring a medical malpractice claim or for attorneys and law firms representing clients. 

Quality, Medical Mobility, Mortality, Malpractice Review & Settlement Support 
Patient vs Healthcare Provider - Direct Settlement Negotiations

Over 90% of medical malpractice cases are settled out of court. If you are going it alone and have not retained an attorney, and want to explore whether you can obtain a settlement on your own, we will help you produce a demand letter for compensation supported by facts of the case backed up by a thorough, trusted and independent clinical medical care review that will arm you with knowledge. This often is the last step before retaining the services of an attorney.

Let's discuss what one of these services is best for you.

All reviews are summarized in a report and reviewed and discussed with you so you get answers you need.
Patient and family member negotiating a settlement for a medical injury

Reached an impasse? 

Whether it is an independent provider, a large hospital or a health systems, they employ their own legal counsel and contract with law firms specializing in malpractice claim management and litigation to defend cases. Most cases are settled before trial.

 

EvaluCare faculty identifies strategy to get a settlement before a trial and consult with your attorney to help identify what providers to depose as well as guide discovery, respond to interrogatories, prepare exhibits, and identify ideal expert witnesses.

​

With extensive knowledge of healthcare regulations, administrative and operational processes and quality standards, the EvaluCare team anticipates how your case will be defended, increasing your chances of reaching a settlement or favorable judgement.

Alternative Dispute Resolution

It is possible that some form of alternative dispute resolution is used by parties to resolve differences without going to trial. This takes two forms: mediation and arbitration. If arbitration was ordered by the court, prior to scheduling a hearing, or agreed to by the parties, you will need to be just as prepared with information as if you were headed to trial, especially if you enter into arbitration where parties agree the decision is binding, or final. At this point, you will have already established the facts of your case. You will know if the results of the quality and medical review support your claim. â€‹â€‹

Patient and family member negotiating a settlement for a medical injury

Reaching a settlement in a malpractice claim for injuries starts with a foundational care review of health records and progresses through more aggressive strategies to collect as much information as possible to strengthen a claim. That is best made possible with extensive knowledge of healthcare regulations and processes and knowledge and research of the most current practice guidelines. 

 

Our expert faculty are current and former leaders on healthcare organizations. We know what organizations don't voluntarily release. We know what to ask for in the discovery process that will strengthen a claim. We have seen high-risk claims against hospital providers not be pursued by attorneys because they failed in the discovery process. A hospital doesn't voluntarily provide its policies, provider training records, credentialing records, personnel files, medical staff credentials, etc. When key information is discovered and witnesses are deposed effectively, it becomes clear to both sides if a claim will be successful in court. 

Additional After-Review Services & Attorney Services 

Discovery
Interrogatories & Depositions
Settlement, Arbitration, Trial

Our Team knows healthcare practices and policies from the inside out. We guide the discovery processes to get the information you need to strengthen your case. 

​

​

Serving as a trusted partnering in reviewing and responding to interrogatories. We can help set an effective deposition strategy to win a case. â€‹

 

Pulling everything together in an effective strategy as if a case were going to trial.

Let's discuss how we can help.

According to the National Practitioners Databank in 2018 96.5% of all claims settle prior to a court judgement. 
Legal standards for medical malpractice case

Medical Malpractice Threshold

There are four elements that need to be established for medical malpractice claims. It starts with a duty of care that is owed to you by a healthcare provider to not omit care or act in such a way where other similar practicing professionals would construe it as putting you at risk for harm. To make that determination, you first need an in-depth and detailed review of the clinical situation, presentation and information available at the time care was received, along with information and documentation pertaining to clinical decision making.

 

This information is compared to established clinical standards of care and practice guidelines to make a determination if there was a breach in the duty of care. If there was an injury to you that resulted, the question then becomes was your injury caused by that breach of duty of care. Although this may seem straightforward, evaluating medical care is not, especially when examining the thought process and decision making of healthcare providers at a moment in time. That is where our team can partner to help.

IRAC Method

IRAC stands for Issue, Rule, Application/Analysis and Conclusion. It is a method that structures how to perform a legal analysis by applying legal principles to a specific situation based on the rules that govern it. Let's look at how our services fit into this model of review. When you come to us with a care concern, the issue has already partially been established. What must be determined is was the care appropriate and what rules apply to care. Those rules might be practice guidelines, standards of care, regulations, hospital rules created by policy, etc. The right team of medical, quality, research and legal experts provide an analysis to come to a conclusion. 

Care Review Services for patients and families to determine if care was negligent and medical malpractice

Issue

Rule

Analysis

Conclusion

Legal standards for medical malpractice case

IRAC Method Example

Let's apply the IRAC method to a straightforward hypothetical case to demonstrate the thought process behind assessing care. Although this is a legal method, it can only be done with knowledge and insights of the medical field. The medical review we provide establishes issues, identifies and applies established rules, and provides an analysis to come to a conclusion. 

​

Issue

A patient in a very busy Emergency Department at a local hospital complains of a severe migraine. The patient has a history of migraines. She has been seen twice in the last six months for treatment. Each time she received an injection for her migraine, and she was discharged with follow up recommended with her primary care physician. The same doctor who had previously seen her came in her room and asked, "Having another migraine?" He next said, "We'll get you taken care of." Patient had received an injection for her migraine and she was discharged.

 

Our review of the patients records revealed that no evaluation was completed by the physician. The nurse documented right arm weakness, slurred speak and facial drooping. The physician documented the symptoms of a migraine and entered an order for an injection of Ketorolac 60mg, which was later administered by a nurse after a change of shift. The patient returned home after discharge. Symptoms worsened. She went to bed to rest and allow the medication to work. The patient died overnight of a hemorrhagic stroke. 

​

Rule

Medical Malpractice, (or in this case wrongful death, requires that there be professional negligence. That can often be indicated in a thorough review using the four elements describe above: Duty, Breach, Cause, Injury. In this case, the physician had a professional duty to review the patients current symptoms, perform an evaluation, review the nurses notes and use the available information to come to a diagnosis. Providers of similar training would have done so.

​

Analysis

The doctor's previous experiences with the patient led to a confirmation bias that this was again just another migraine. Patient records indicate symptoms of a stroke and hospital practices and established standards of care should have resulted in a evaluation and work up that led to a diagnosis of a stroke not a migraine. A brain CT or MRI would have confirmed that the patient was having ischemic stroke (blockage). The American Heart Association, American Stroke Association, American College of Cardiology and other professional organizations have adopted  treatment guidelines that recommend that IV recombinant tissue plasminogen activator (tPA)  be administered within 3 hours of the last normal function for a person having an ischemic stroke. The standard of care to diagnose the type of stroke would have been brain imaging. An autopsy confirmed, the patient's blockage resulted in death from the hemorrhagic stroke after the clot caused a large vessel hemorrhage. Had tPA been administered it is unlikely that the patient would have died of a hemorrhagic stroke. 

​

Conclusion

The physician didn't follow generally accepted treatment guidelines or hospital practices or policies. Care deviated from accepted practice standards described above. This resulted in a breached of his duty of care for the patient. The patient died of a stroke. The physician committed medical malpractice by not reviewing the patient symptoms and missing a diagnosis that would not have been missed by similar peers given the patient's presentation, information available at the time she arrive in the ED. The patient's death/injury was a result of the breach of duty of care owed to the patient. The physician and hospital are liable for the wrongful death of this patient because the breach of duty of care caused the death.

​

Summary

Although this is a simple example, most medical cases are not as straightforward. Cases are complex and presentations confounding leading to undifferentiated (unknown) conditions that may lead to care being delivered that is later deemed unnecessary. That doesn't mean that care was inappropriate or that a provider did anything wrong. Clinical judgement varies and can lead to some variability in care when patients don't have definitive diagnoses. 

 

In addition, patients may experience a bad outcome as a result of some of these unnecessary treatments. That also doesn't necessarily mean anything was done wrong. We help determine if an injury was a result of poor care and may be a cause for action. Making determinations if care met practice guidelines requires a multidisciplinary team of medical professionals with in-depth knowledge of care delivery. That is where the experience of the EvaluCare faculty can help.

 

As you may have a sense in this example, we believe part of our service is to educate our clients and in so doing we help clients make informed decisions. We partner with you, and depending on the facts of a case, our guidance will increase the probability of a successful settlement.

Let's discuss how we can help.

bottom of page